PRIVACY POLICY – iSTEAM AHEAD ELC
Summary of our Privacy Policy
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This is a summary of (and not a substitute for) the full privacy policy.
This website collects the following types of information: personal sharing
Introduction
At iSTEAM Ahead Early Learning Centre, we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with applicable Australian privacy laws.
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What Personal Information We Collect
We may collect personal information including:
- Parent/guardian names and contact details
- Children’s names, dates of birth and enrolment details
- Emergency contact information
- Medical, allergy and health-related information (where required)
- Information submitted through forms (e.g. booking a tour or enrolment enquiries)
- Website usage data (via cookies and analytics tools)
How We Collect Information
We collect personal information when you:
- Complete an enrolment form
- Book a tour
- Submit a contact form on our website
- Communicate with us via phone, email or in person
- Interact with our website (cookies, analytics, etc.)
How We Use Your Information
We use personal information to:
- Provide childcare services
- Manage enrolments and bookings
- Communicate with families
- Ensure the safety and wellbeing of children
- Improve our services and website experience
- Comply with legal and regulatory obligations
Disclosure of Personal Information
We may disclose your information to trusted third parties where necessary, including:
- Service providers (e.g. website hosting, IT support, booking systems)
- Government authorities where required by law
- Regulatory bodies related to childcare services
We do not sell or rent personal information to third parties.
Cookies, Analytics and Marketing
Our website may use cookies and tracking technologies to improve user experience.
We may use tools such as:
- Google Analytics
- Google Ads
- Facebook/Meta advertising
These tools may collect information such as:
- Pages visited
- Time spent on site
- Device and browser type
You can disable cookies through your browser settings.
Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure.
However, no system is completely secure, and we cannot guarantee absolute security.
Access and Correction
You may request access to your personal information or ask for corrections at any time.
To do so, please contact us using the details below.
Data Retention
We retain personal information only for as long as necessary to provide our services and meet legal obligations.
When information is no longer required, we take reasonable steps to securely delete or de-identify it.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.
Contact Us
iSTEAM Ahead Early Learning Centre
Brookvale, NSW
Email: info@isteamahead.com.au
Phone: 02) 8866 2499