We’re welcoming families and children now. Discover how I Steam Ahead supports your family and keeps your child safe, secure and learning through every moment.
Mum washing hands

As restrictions begin to be lifted how can I recommence care or enrol my child at a I Steam Ahead?

If you are looking to return to care, to take extra days or change your days please speak to us. If you are looking to return to care you do not need to start straight away, but it would be helpful to let our Manager know your plans so that they can plan accordingly. You will still be required to provide at least 5 days’ notice so that we can ensure we have the required educators available.

If you are looking to start a new adventure with, I Steam Ahead please call or visit our website.

Childcare Center Brookvale. 


I’m interested in touring I Steam Ahead, am I able to do so?

Yes, we are open and ready to help shape and support a thousand different learning adventures. We have limited spots available so book a tour today! Tours provide prospective families with the perfect opportunity to explore our Centre, meet our teams and discover the I Steam Ahead difference. You can book a tour quickly and easily by visiting our website


What strategies are I Steam Ahead currently putting in place in relation to Coronavirus?

We want to reassure our families that we are being proactive in dealing with the Coronavirus (COVID-19) outbreak. Our Coronavirus task group is actively communicating with a wide range of government authorities in order to ensure we are adopting the constantly evolving advice they are providing, to guarantee the safety and wellbeing of all our people, little and big. We are regularly communicating with families via email and have established a dedicated email address for families to send questions to – This email is monitored by our team. We also continue to emphasise to our Centre teams the importance of continuing to implement practices that support the highest standard of hygiene in our Centre. We are supporting the Centre by providing ongoing updates, new tools and modified policies and procedures. This information is being communicated frequently to all team members via our internal communication channels.

Additionally, we encourage our families to view the Federal Government Department of Health website to keep informed of the latest advice.


As we come into winter, what should I do if my child develops a runny nose or other flu like symptoms?

Obviously, if your child has any early or developing flu-like symptoms, for the wellbeing and safety of other children and our teams they will be required to stay at home until recovered


Will I be notified if there are diagnosed cases of Coronavirus (COVID-19) at my Centre?



What is the risk of parents or educators contracting the virus while in the centre?

We are advised by government health authorities that the current risk of infection as a result of a person diagnosed with COVID-19 attending a Centre is low. People need to be considered a close contact of an infected person to be considered at risk. A close contact is typically someone who has been face-to-face for at least 15 minutes or has shared the same closed space for at least 2 hours, with a person that was infectious. We have also been informed that the infected person needs to have been displaying symptoms when visiting the Centre or have visited the Centre within the 24 hours prior to showing symptoms for the risk to escalate.


What happens if an educator displays symptoms of Covid whilst at the Centre?

If an educator displays symptoms consistent with Covid-19 it is important to remember that it could be this virus or several other illnesses. As we come into winter, we know that the occurrence of illness increases during this time such as the common cold and influenza. However, any educator who displays these symptoms whilst at the Centre are sent home and is required to seek medical attention.


I have further questions, where can I go for answers?

We have also set up a dedicated email to respond to all family query

You should also regularly refer to the Federal Government Department of Health website.